Terms & Policies

1. Introduction

These Terms & Conditions ("Agreement") govern the recurring billing mechanism for the use of TAUS EPIC API services ("Service"). By providing payment details and using the EPIC API, you ("User") agree to these terms.

2. Billing & Payment Terms

2.1 Users must provide valid credit card details to access and use the API.

2.2 Billing occurs once per month on the 25th, based on actual API usage.

2.3 Charges are deducted from the provided payment method.

2.4 Users are responsible for maintaining valid and up-to-date payment details.

2.5 Failure to provide valid payment details may result in service suspension.

3. Usage Calculation

3.1 API usage is measured based on character count for QE and word count for APE.

3.2 Billing calculations follow the pricing structure outlined on our Pricing page.

4. Pricing & Changes

4.1 The applicable pricing for API usage is listed on our Pricing page.

4.2 We reserve the right to modify pricing with 30 days' prior notice. Users will be notified of pricing changes via email.

4.3 Continued use of the API after a pricing change constitutes acceptance of the new rates.

5. Invoices & Payment Failures

5.1 Invoices will be generated at the end of each billing cycle.

5.2 Users will receive invoices via email and through the account balance page.

5.3 If a payment fails, the User will be notified and must update their payment details.

5.4 Failure to resolve payment issues within 7 days may result in service suspension.

6. Refunds & Disputes

6.1 All fees are non-refundable except where required by law.

6.2 The User must report any billing disputes within 30 days of the invoice date.

6.3 Dispute resolution requests can be submitted via accounting@taus.net.

6.4 If a valid dispute is found, adjustments will be made in the next billing cycle.

7. Subscription Cancellation

7.1 Users may stop their use of the API at any time. The credit card details can be removed through the account billing page.

7.2 Cancellation takes effect at the end of the current billing cycle.

7.3 Upon cancellation, access to the API and associated data may be revoked.

8. Service Suspension & Termination

8.1 We reserve the right to suspend or terminate service for the following reasons:

• Non-payment or unresolved billing issues.

• Violation of our API usage policies.

• Detection of fraudulent activities or abuse.

8.2 Any unpaid fees remain due even after termination.

8.3 Users may request reactivation of their accounts upon resolving outstanding issues.

9. Modifications to Terms

9.1 We reserve the right to update these Terms & Conditions with prior notice. The User will be notified of any changes via email.

9.2 Continued use of the API after modifications constitutes acceptance of the updated terms.

10. Contact Information

10.1 For any billing-related inquiries, Users may contact us at sales@taus.net.

10.2 By using our API service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.